에버글로우 (EVERGLOW)
2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> MEET & GREET EVENT
Package General
When do I receive my merchandise?
M&G MD will be distributed during check-in at the respective venues the day of the event. Please note that you will not be able to receive the M&G MD if you are not physically present at the event. VVIP purchasers will get their M&G MD (tumbler) after the 1:1 random photo time. Additionally, please kindly note that the M&G MD can only be picked up by the purchaser.
*Defects or missing items found in the package will be replaceable only on-site and will not be delivered separately.
Orders & Payments
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
Event Details
How long will the sound check be?
Soundcheck will be approximately 20 minutes. Please kindly note that these times are subject to change the day of the event.
How will queueing be handled at soundcheck?
Soundcheck will be first come first served. However, VVIP purchasers will have priority.
Will attendees have to exit and re-enter the venue after soundcheck is finished?
As re-entry policies depend on the venue, we ask for you to please contact your local venue for re-entry policies. The same restrictions will apply per venue for both the 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> Meet & Greet Event and the concert.
Can anyone attend this event?
Age restriction policies may differ by venue; the same restrictions will apply
per venue for both the
2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> Meet & Greet
Event and the concert.
*In order to participate in the 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> Meet & Greet
Event
you must be a ticket purchaser for the show. Tickets for the show and the 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> Meet & Greet
Event
are sold separately. Please refer to the links below for general show
information.
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Chicago: The Vic Theatre, 2024/09/27 (Fri)
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Ticketing Site Link: bit.ly/3zmNuVG
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New York: The Town Hall, 2024/09/29 (Sun)
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Ticketing Site Link: bit.ly/3zuF5iS
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St. Petersburg: Mahaffey Theater, 2024/10/01 (Tue)
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Ticketing Site Link: bit.ly/3VKrlIp
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Dallas: House of Blues, 2024/10/04 (Fri)
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Ticketing Site Link: bit.ly/3xrgHOR
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Phoenix: The Van Buren, 2024/10/06 (Sun)
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Ticketing Site Link: bit.ly/45M6clB
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Mexico City: FRONTÓN MÉXICO, 2024/10/08 (Wed)
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Ticketing Site Link: bit.ly/3zvANYM
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São Paulo: Terra SP, 2024/10/13 (Sun)
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Ticketing Site Link: bit.ly/45HNE60
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Santiago: Teatro Coliseo, 2024/10/15 (Tues)
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Ticketing Site Link: bit.ly/3xEi1xS
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What are your policies for disabled attendees?
Accessible
entry policies may differ by venue, the same restrictions will apply per venue
for both the event and the concert. Accessible tickets are reserved solely for
fans with disabilities. In order to participate in the
2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> Meet & Greet
Event
you must be a ticket purchaser for the show.
When can we check-in for the Meet and Greet event?
The check-in time for the Meet and Greet Event will be 3 PM local time. Late check-in will not be allowed. The location for the event will be emailed to all purchasers approximately 1-2 days before the event date. Pictures of the location will also be uploaded on our official Twitter and Instagram. Please note that check-in may take place earlier in order to prevent confusion with concert admission.
What are the procedures during the hi-touch and 1:1 photo time?
The M&G MD will be given at check-in. During the Meet and Greet Event, the hi-touch will proceed first for both Heart and Pulse purchasers. Pulse purchasers will then be led out and Heart purchasers will then stay for the 1:1 photo time. You will be assigned to a random member, and you are not able to choose a certain member. Please note that an on-site staff member will be checking the photo for quality assurance. Our staff may restrict certain items or actions if they are deemed inappropriate to the artist or management.
Any attendees that cause a disturbance to the venue and or artist will be asked to leave immediately. Please note that gifts (e.g. letters, merchandise, food, flowers etc) will be prohibited during this exchange
What form of ID is required?
Attendees must bring a physical government-issued ID. Valid government-issued IDs should include the following: participant's full legal name, date of birth, and a photo (of the attendee).
*Printed copies or photos of the ID will not count as a valid form of identification.
The name on the ID must match the ‘Event Attendee Information’ submitted during checkout. The QR code issued for this event should match the ID presented on site. The QR code cannot be scanned by any friends, family, and/or relatives on their behalf.
*Invalid forms of identification (i.e. credit cards) or mismatching information will result in denied entry, and MyMusicTaste will not be held liable for any issues caused in relation to this matter.
*For attendees who are minors: please note that multiple forms of government-issued ID will be accepted to verify all of the following information: legal name, date of birth, and a photo (of the attendee).
What are the COVID-19 protocols to enter the event?
Detailed information concerning the protocol for entry into the event is provided on the 'COVID-19 PROTOCOL' section of the purchase webpage.
All attendees are recommended to wear masks at all times during the event.
*Please note that
additional protocols could be disclosed at a later date as we near the
event.
Can I take pictures or videos during the event?
You are only allowed to use your phone for pictures during the 1:1 photo time with the artist. Otherwise, taking pictures and videos and using your cellphone during the rest of the event is strictly prohibited for all attendees.
What if I am purchasing for somebody else?
The event attendee’s full legal name should be listed as it is shown on the valid government-issued ID displayed upon entry to the event. Please note that this purchase is non-transferable and requests to transfer one’s purchase will not be accepted.
*You can only edit the 'Event Attendee Information' on our site until September 26th, 2024 at 7:30 PM KST.
Why is the listed ticket price and the actual price that I paid for different?
MyMusicTaste charges a service fee for booking services provided by MyMusicTaste, and the amount varies due to this. For more assistance check out Help Center: TICKETING - What is a Service Fee?
More
Can’t find what you’re looking for?
Check out our articles for CONCERTS in our Help Center for more information and updates.
[Phoenix - 10.06] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN PHOENIX MEET & GREET EVENT
[Phoenix - 10.06] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN PHOENIX MEET & GREET EVENT
QR Code Check-in for Phoenix (10.06)✅at the venue
The show and the special event are right around the corner! In order to ensure smooth check-in before the event, please follow the instructions and get your QR code scanned in a timely manner.
LOCATION: Front door
TIME: Check-in for the special event will be available at the following time before doors open to ensure all attendees are wristbanded on time.
- 3:00 PM local time - Prior to 'Door Open' Time (for approx. 1.5 hours)
- We highly recommend checking in as soon as possible, as checking in outside of this time frame is not guaranteed.
NOTE: Unfortunately, due to time constraints and artist setup, check-in for the special event cannot be guaranteed outside of the time listed above. We ask for your kind cooperation and understanding checking in for the event (from 3 PM to 4:30 PM) so that it can run as smoothly as possible and you can have the best experience with EVERGLOW!
Where can I find the QR code?
Your QR code is available to view in the 'Order Summary' page of your MyMusicTaste account’s ‘My Activity' section! Before showing your QR code to the MyMusicTaste staff, please check that your legal name, birth date, and city is correctly listed.
*In the case that multiple tickets are purchased, each QR code is available on the ‘Order Summary’ page of the ‘My Activity’ section.
*Please show us your digital or printed QR code for verification during check-in. Please make sure that your QR code is scannable as it is mandatory for entry.
What form of ID is required?
Attendees must bring a valid government-issued ID that includes the participant's full name, birth date, and photo.
*For attendees who are minors: please note that multiple forms of government-issued ID will be accepted to verify all of the following information: legal name, birth date, and photo.
What if I am purchasing for somebody else?
Please enter the actual event attendee’s information in the ‘Event Attendee Information’ section at checkout.
*Only MyMusicTaste staff will wristband the attendees.
*If you have entered your name in the Event Attendee Information of the ticket you bought for a friend, you must accompany your friend to the event.
*Please make sure to bring a physical ID as any copies or photos of the ID will not count as a valid form of identification.
[Dallas - 10.04] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN DALLAS MEET & GREET EVENT
[Dallas - 10.04] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN DALLAS MEET & GREET EVENT
QR Code Check-in for Dallas (10.04)✅at the venue
The show and the special event are right around the corner! In order to ensure smooth check-in before the event, please follow the instructions and get your QR code scanned in a timely manner.
LOCATION: Come up the stairs next to the box office, the check-in checkpoint is at the end of it (refer to photo)
TIME: Check-in for the special event will be available at the following time before doors open to ensure all attendees are wristbanded on time.
- 3:00 PM local time - Prior to 'Door Open' Time (for approx. 1.5 hours)
- We highly recommend checking in as soon as possible, as checking in outside of this time frame is not guaranteed.
NOTE: Unfortunately, due to time constraints and artist setup, check-in for the special event cannot be guaranteed outside of the time listed above. We ask for your kind cooperation and understanding checking in for the event (from 3 PM to 4:30 PM) so that it can run as smoothly as possible and you can have the best experience with EVERGLOW!
Where can I find the QR code?
Your QR code is available to view in the 'Order Summary' page of your MyMusicTaste account’s ‘My Activity' section! Before showing your QR code to the MyMusicTaste staff, please check that your legal name, birth date, and city is correctly listed.
*In the case that multiple tickets are purchased, each QR code is available on the ‘Order Summary’ page of the ‘My Activity’ section.
*Please show us your digital or printed QR code for verification during check-in. Please make sure that your QR code is scannable as it is mandatory for entry.
What form of ID is required?
Attendees must bring a valid government-issued ID that includes the participant's full name, birth date, and photo.
*For attendees who are minors: please note that multiple forms of government-issued ID will be accepted to verify all of the following information: legal name, birth date, and photo.
What if I am purchasing for somebody else?
Please enter the actual event attendee’s information in the ‘Event Attendee Information’ section at checkout.
*Only MyMusicTaste staff will wristband the attendees.
*If you have entered your name in the Event Attendee Information of the ticket you bought for a friend, you must accompany your friend to the event.
*Please make sure to bring a physical ID as any copies or photos of the ID will not count as a valid form of identification.
[St. Petersburg - 10.01] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN ST. PETERSBURG MEET & GREET EVENT
[St. Petersburg - 10.01] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN ST. PETERSBURG MEET & GREET EVENT
QR Code Check-in for St. Petersburg (10.01)✅at the venue
The show and the special event are right around the corner! In order to ensure smooth check-in before the event, please follow the instructions and get your QR code scanned in a timely manner.
LOCATION: FOH Lobby
TIME: Check-in for the special event will be available at the following time before doors open to ensure all attendees are wristbanded on time.
- 3:00 PM local time - Prior to 'Door Open' Time (for approx. 1.5 hours)
- We highly recommend checking in as soon as possible, as checking in outside of this time frame is not guaranteed.
NOTE: Unfortunately, due to time constraints and artist setup, check-in for the special event cannot be guaranteed outside of the time listed above. We ask for your kind cooperation and understanding checking in for the event (from 3 PM to 4:30 PM) so that it can run as smoothly as possible and you can have the best experience with EVERGLOW!
Where can I find the QR code?
Your QR code is available to view in the 'Order Summary' page of your MyMusicTaste account’s ‘My Activity' section! Before showing your QR code to the MyMusicTaste staff, please check that your legal name, birth date, and city is correctly listed.
*In the case that multiple tickets are purchased, each QR code is available on the ‘Order Summary’ page of the ‘My Activity’ section.
*Please show us your digital or printed QR code for verification during check-in. Please make sure that your QR code is scannable as it is mandatory for entry.
What form of ID is required?
Attendees must bring a valid government-issued ID that includes the participant's full name, birth date, and photo.
*For attendees who are minors: please note that multiple forms of government-issued ID will be accepted to verify all of the following information: legal name, birth date, and photo.
What if I am purchasing for somebody else?
Please enter the actual event attendee’s information in the ‘Event Attendee Information’ section at checkout.
*Only MyMusicTaste staff will wristband the attendees.
*If you have entered your name in the Event Attendee Information of the ticket you bought for a friend, you must accompany your friend to the event.
*Please make sure to bring a physical ID as any copies or photos of the ID will not count as a valid form of identification.
[New York - 9.29] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN NEW YORK MEET & GREET EVENT
[New York - 9.29] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN NEW YORK MEET & GREET EVENT
QR Code Check-in for New York (9.29)✅ at the venue
LOCATION: Please note that the check in location has been changed to next to the box office.
[New York - 9.29] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN NEW YORK MEET & GREET EVENT
[New York - 9.29] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN NEW YORK MEET & GREET EVENT
QR Code Check-in for New York (9.29)✅at the venue
The show and the special event are right around the corner! In order to ensure smooth check-in before the event, please follow the instructions and get your QR code scanned in a timely manner.
LOCATION: Upstairs messanine
TIME: Check-in for the special event will be available at the following time before doors open to ensure all attendees are wristbanded on time.
- 3:00 PM local time - Prior to 'Door Open' Time (for approx. 1.5 hours)
- We highly recommend checking in as soon as possible, as checking in outside of this time frame is not guaranteed.
NOTE: Unfortunately, due to time constraints and artist setup, check-in for the special event cannot be guaranteed outside of the time listed above. We ask for your kind cooperation and understanding checking in for the event (from 3 PM to 4:30 PM) so that it can run as smoothly as possible and you can have the best experience with EVERGLOW!
Where can I find the QR code?
Your QR code is available to view in the 'Order Summary' page of your MyMusicTaste account’s ‘My Activity' section! Before showing your QR code to the MyMusicTaste staff, please check that your legal name, birth date, and city is correctly listed.
*In the case that multiple tickets are purchased, each QR code is available on the ‘Order Summary’ page of the ‘My Activity’ section.
*Please show us your digital or printed QR code for verification during check-in. Please make sure that your QR code is scannable as it is mandatory for entry.
What form of ID is required?
Attendees must bring a valid government-issued ID that includes the participant's full name, birth date, and photo.
*For attendees who are minors: please note that multiple forms of government-issued ID will be accepted to verify all of the following information: legal name, birth date, and photo.
What if I am purchasing for somebody else?
Please enter the actual event attendee’s information in the ‘Event Attendee Information’ section at checkout.
*Only MyMusicTaste staff will wristband the attendees.
*If you have entered your name in the Event Attendee Information of the ticket you bought for a friend, you must accompany your friend to the event.
*Please make sure to bring a physical ID as any copies or photos of the ID will not count as a valid form of identification.
[Chicago - 9.27] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN CHICAGO MEET & GREET EVENT
[Chicago - 9.27] UPDATED CHECK-IN 2024 EVERGLOW US & LATAM TOUR <PULSE & HEART> IN CHICAGO MEET & GREET EVENT
QR Code Check-in for Chicago (9.27)✅at the venue
The show and the special event are right around the corner! In order to ensure smooth check-in before the event, please follow the instructions and get your QR code scanned in a timely manner.
LOCATION: Front Entrance
TIME: Check-in for the special event will be available at the following time before doors open to ensure all attendees are wristbanded on time.
- 3:00 PM local time - Prior to 'Door Open' Time (for approx. 1.5 hours)
- We highly recommend checking in as soon as possible, as checking in outside of this time frame is not guaranteed.
NOTE: Unfortunately, due to time constraints and artist setup, check-in for the special event cannot be guaranteed outside of the time listed above. We ask for your kind cooperation and understanding checking in for the event (from 3 PM to 4:30 PM) so that it can run as smoothly as possible and you can have the best experience with EVERGLOW!
Where can I find the QR code?
Your QR code is available to view in the 'Order Summary' page of your MyMusicTaste account’s ‘My Activity' section! Before showing your QR code to the MyMusicTaste staff, please check that your legal name, birth date, and city is correctly listed.
*In the case that multiple tickets are purchased, each QR code is available on the ‘Order Summary’ page of the ‘My Activity’ section.
*Please show us your digital or printed QR code for verification during check-in. Please make sure that your QR code is scannable as it is mandatory for entry.
What form of ID is required?
Attendees must bring a valid government-issued ID that includes the participant's full name, birth date, and photo.
*For attendees who are minors: please note that multiple forms of government-issued ID will be accepted to verify all of the following information: legal name, birth date, and photo.
What if I am purchasing for somebody else?
Please enter the actual event attendee’s information in the ‘Event Attendee Information’ section at checkout.
*Only MyMusicTaste staff will wristband the attendees.
*If you have entered your name in the Event Attendee Information of the ticket you bought for a friend, you must accompany your friend to the event.
*Please make sure to bring a physical ID as any copies or photos of the ID will not count as a valid form of identification.
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