VIDEO CALL EVENT

SHIPPING

When will my order be shipped out?

Your order will be shipped out approximately 7 business days after September 5, 2021 (sales closing date).

Why can’t I track my order?

As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on September 5, 2021 at 11:59 PM KST.

PACKAGE GENERAL

BTOB Special Album [4U : OUTSIDE]

(Random out of Silent, Awake version / Poster Included)
- Book Cover 430*216 mm / 1ea / Different per version

- Book Package 156*216 mm / 1ea / Different per version

- Booklet 150*210 mm / 96p / 1ea / Different per version

- Lyric Paper 320*480 mm / 1ea / Different per version

- CD 120*120 mm / 1ea / Different per version

- Invitation Card 70*140 mm / 1ea / Different per version

- Postcard 100*140 mm / 1ea of 4 ea  / Random / Different per version

- Photo Card 55*85mm / 1ea of 16ea / Random

- Film Photo Card 110*140mm / 1ea of 4ea / Random / Different per version

<Pre-Order Benefits>

- Poster 520*750mm / 1ea / Different per version

BTOB Special Album [4U : OUTSIDE]

(Random out of Silent, Awake version / Poster NOT Included)
- Book Cover 430*216 mm / 1ea / Different per version

- Book Package 156*216 mm / 1ea / Different per version

- Booklet 150*210 mm / 96p / 1ea / Different per version

- Lyric Paper 320*480 mm / 1ea / Different per version

- CD 120*120 mm / 1ea / Different per version

- Invitation Card 70*140 mm / 1ea / Different per version

- Postcard 100*140 mm / 1ea of 4 ea / Random / Different per version

- Photo Card 55*85mm / 1ea of 16ea / Random

- Film Photo Card 110*140mm / 1ea of 4ea / Random / Different per version

*All album versions will be distributed randomly, despite the total albums purchased.

*Posters may arrive separately from your album in a cardboard tube.

*Pre-order and album benefits are available in limited quantities; defects found on these items may not be replaceable.

*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return.

MyMusicTaste Exclusive Gifts for Every ‘Purchaser’

- 1x MyMusicTaste Exclusive Photocard per album (1 Random Photocard out of 4)
*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total albums purchased.

MyMusicTaste Exclusive Gifts for Every ‘Winner’
- Signed Album + 1 Set of Selfie Photo card
*Photos for the Selfie Photo card set will be the same with the purchaser’s exclusive gifts.

*All winners’ rewards will be shipped out after the fansign event, together with the remaining items purchased in the associated order number.

ORDERS & PAYMENTS

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

Can I place a group order?

The minimum number of albums for a group order is 30 and group orders will not count as participation toward the fansign event. To place a group order, please contact us here.

The last day to place your final group order is by September 3, 2021 at 5:00 PM KST.

WINNERS’ SELECTION

- The winners will be announced on September 7, 2021 at 2:00 PM KST via an individually sent email.
- The name used to confirm the winner’s participation will be the ‘Participant’s Legal Name’ that was submitted via the Fansign Participant Form.

MORE

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