Global Video Call Event

When will my order be shipped out?

Your order will be shipped out approximately 7 business days after November 16th, 2022 KST (sales closing date).

Why can’t I track my order?

As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on November 16th, 2022 at 11:59 PM KST.

CSR 1st SINGLE ALBUM [Sequence : 17&]

• OUTBOX 218*156*25mm / 1ea

• PHOTO BOOK 150*210mm / 64p / 1ea

• ENVELOPE+CD 130*130mm / 1ea

• ENVELOPE with love, CSR 120*170mm / 1ea

• MOVIE TICKET+FRAME 70*140mm / Random 1 out of 7

• STICKER 100*150mm / 1ea

• PHOTO CARD 55*85mm / Random 1 out of 7

Press-order Only

• FOLDED POSTER 594*420mm / 1ea

• REAL POLAROID PHOTO / Random 1 out of 105

*Press-order and album benefits are available in limited quantities; defects found on these items may not be replaceable.

*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents and defects on the case cannot be the reason for an exchange or return.

MyMusicTaste Exclusive Gifts for Every ‘Purchaser’

• 1x MyMusicTaste Exclusive Photocard per album 

**Special Purchasers’ Event: every purchasers will receive 1 NFT Digital Photocard.

• Member’s digital signature will be included in the digital photocard.

• Please note that one (1) NFT Digital Photocard will be dropped per one (1) C2XNFT account regardless of the quantity albums purchased.

• Detailed instructions to receive the digital photocard will be informed via individual email after the sales end date.

• Please note that NFT Marketplace is not accessible in China, Singapore, and Japan due to the site's policy.

*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total number of albums purchased.

MyMusicTaste Exclusive Gifts for Every ‘Winner’

• Signed Album + 1 Random Signed Polaroid

*All winners’ rewards will be shipped out after the fansign event, together with the remaining items purchased in the associated order number.

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

Can I place a group order?

The minimum number of albums for a group order is 30 and group orders will not count as participation toward the fansign event.
Please refer to the related Help Center article and contact us here to place a group order.

The last day to place your final group order is by November 15th, 2022 at 5:00 PM KST.

• The winners will be announced on November 17th, 2022 at 7:00 PM KST via an individually sent email.

• The winner's ID card must match the information submitted via the 'Fansign Participant Information' section. Please ensure it is correct because you can only edit this section on our site before the sales end date.

Can’t find what you’re looking for?

Check out our Help Center: 'ONLINE EVENTS' category for more information.