When will my order be shipped out?

Your order will be shipped out approximately 7~10 business days after October 24, 2024 KST (Album Release Date).

**Business days = Weekdays excluding weekends and official holidays

Why can’t I track my order?

As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on October 13, 2024 at 11:59 PM KST.

Why isn’t the rest of my order coming?

Are you perhaps a winner? Yes? Congratulations!

Please note that for in-person(offline) fan sign events, the winning orders will be shipped out after the event has concluded even if you received the winners’ benefit on-site.

**The winning order number will be able to be checked via our site’s ENTRIES page or the winners’ announcement email.

Can I exchange my album for slight scratches, discoloration, or minor dents and defects on the case?

No. Please note that the external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents and defects on the case cannot be the reason for an exchange or return.

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

Where can I participate in the fan signing event?

Information on the date and place of the event can be found through e-mails sent individually to the winners later.

What kind of ID do I need?

You need to bring your ID card to participate in the event. Your ID card must include your name, photo, and date of birth. Examples include your resident registration card, driver's license, passport, or student ID. Identification must be presented in person and copies will not be allowed.

***The name on the ID card must match the name you wrote in the 'Fan Signing Event Participant Information' section that you listed. 

*If you present an invalid form of ID (such as a credit card) that was not mentioned above, or if the information is inconsistent, your entry may be restricted, and MyMusicTaste will not be responsible for any damages.

Where can I get my autograph?

Autographs can only be received on the tripleS Visionary Vision <Performante> (Random ver.), which will be distributed on-site.

*Please note that the albums will be shipped out after the event, which will exclude 1 signed album from the total order quantity.

What are the COVID-19 protocols to enter the event?

Wearing masks will be mandatory and please refer to the event ‘DETAIL’ page’s Precautions - ‘COVID-19 Related Regulations’ section for details.

Please note that COVID-19 protocols may be subject to change as we will further update any additional information on our Help Center - [In-Person Events] accordingly.

Are there any specific event rules and regulations?

Please refer to the notice on the project’s ‘DETAIL’ page for further information regarding any precautions, policies, and regulations regarding the event.

Will an interpreter be provided while participating in the event?

No separate interpretation is available at this event.

Can’t find what you’re looking for?

Check out our Help Center - [Events] category for more information.