Hello,

Those who have submitted a request for a refund, please note that refunds have been issued to you.

We recommend checking your MMT-registered email inbox for more information.

Thank you.

Team MyMusicTaste

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안녕하세요,

환불을 요청하신 고객님께 한하여 환불이 완료되었음을 안내해 드립니다.

자세한 내용은 마이뮤직테이스트에 등록된 이메일 확인 부탁드립니다.

감사합니다.

마이뮤직테이스트 드림

The delayed livestream replay of LEE DO HYUN Fan Meeting : THE BEGINNING from August 5th KST will be available on August 12th, 2023 at 6PM KST.

Please make sure you are logged into your account so that you can view the fan meeting! All applicable ticket holders will be able to view the fan meeting again as a livestream.

Please note, that this livestream replay will ONLY be available on August 12th, 2023 at 6PM KST.

This livestream replay is NOT the VOD and will not have the same benefits and long-term availability as the VOD. As this is a livestream replay, it will also not have the same edited quality that VODs do.

Thank you!

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안녕하세요, 마이뮤직테이스트입니다.

지난 8월 5일 마이뮤직테이스트를 통해 진행된 LEE DO HYUN Fan Meeting : THE BEGINNING 에서 팬분들께서 화면 끊김 현상으로 시청에 어려움을 겪으신 일이 있었습니다.

저희 마이뮤직테이스트는 팬 여러분이 소중한 팬미팅의 한 순간도 놓치지 않기를 바라며,

이번 팬미팅에서 겪은 불편에 대해 조금이라도 위로가 되고자 팬미팅 시청권을 구입하셨던 모든 분들께 팬미팅 녹화본을 재송출 해드리고자 합니다.

• 일시 -  2023년 8월 12일 토요일 오후 6시

• 시청 위치 - 마이뮤직테이스트 플랫폼 (mymusictaste.com)

• 시청 방법 - 팬미팅 구매권을 구입하신 계정으로 로그인 후 기존과 동일하게 시청 가능
  

* 재송출은 VOD와 달리 일회성으로 제공됩니다.

이번 재송출을 통해 팬 여러분이 다시 한번 팬미팅을 즐기실 수 있기를 바라며,

앞으로 팬 여러분에게 더 좋은 경험을 드릴 수 있도록 노력하는 마이뮤직테이스트가 되겠습니다.

감사합니다.

마이뮤직테이스트

Simple steps to resolve possible issues: 

1. Log into the account

2. Refresh the page

3. Make sure your browser is updated 

4. Make sure you are watching from one device
   

What should I do if I'm on the live streaming page but it says the following message:

"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. Even after you have done this and the live streaming still is not showing, please reach out to us through the contact page on our website for additional assistance.

Log into the account

Please make sure you are logged into the account you have purchased the ticket to the stream with.

You must be logged into your account in order to view the concert.

Browsers that may not play smoothly

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10

System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+

Other

- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live concert on one device only. 

- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more. 

- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.

- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised before purchasing the ticket to this event. 

Contact Us

Please make sure to contact us through the contact page on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.